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PRIVACY POLICY

 Last updated: 01.01.2026

1. Introduction

Hyphen Digital BV (« Hyphen Digital », « we », « our », « us ») is committed to the highest standards of privacy, transparency, and data protection, comparable to leading global technology providers.

Company details:

  • Legal name: Hyphen Digital BV
  • Website: hyphen-digital.net
  • VAT number: BTW 1027.259.395
  • Registered address: Koning Albert II laan 4 – Brussels, Belgium

This Privacy Policy explains how we collect, use, process, store, and protect personal data when you access our websites, products, and services, including VocalRemote. We comply with the General Data Protection Regulation (GDPR) and all applicable EU data protection laws.

2. Scope of This Policy

This policy applies to:

  • Visitors of our websites
  • Customers and business partners
  • Users of our software, platforms, and APIs
  • Communication via email, forms, or other channels

3. Categories of Personal Data

We may process the following categories of data:
  • Identity data: name, surname, job title, employer
  • Contact data: professional email address, phone number
  • Account data: user identifiers, access roles
  • Technical data: IP address, device identifiers, browser type, logs
  • Usage data: interaction data, timestamps, feature usage
  • Communication data: emails, support tickets, call metadata
We do not intentionally collect special categories of personal data.

4. Purposes of Processing

Personal data is processed strictly for legitimate and defined purposes, including:

  • Service delivery, operation, and maintenance
  • Account creation, authentication, and access control
  • Customer support and incident management
  • Security monitoring, fraud prevention, and abuse detection
  • Product improvement, analytics, and performance optimization
  • Legal, regulatory, and contractual compliance

5. Legal Bases (GDPR Art. 6)

Processing is based on one or more of the following legal grounds:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests (security, service improvement)
  • Explicit consent, where required

6. Data Minimization and Retention

We apply strict data minimization principles. Personal data is retained only for as long as necessary for the stated purposes or as required by law. Retention periods are periodically reviewed.

7. Data Sharing and Subprocessors

We do not sell personal data. Data may be shared only with:
  • Carefully selected service providers acting as processors
  • Cloud and infrastructure providers located in the EU or offering GDPR-compliant safeguards
  • Public authorities when legally required
All processors are bound by Data Processing Agreements (DPAs).

8. International Data Transfers

If data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and adequacy decisions.

9. Security Measures

We implement state-of-the-art technical and organizational security measures, including access controls, encryption, logging, monitoring, and regular security assessments.

10. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict, object to processing, request portability, and lodge a complaint with a supervisory authority.

11. Contact – Data Protection

For privacy or data protection matters:
Website: https://hyphen-digital.net
Email: privacy@hyphen-digital.net